FAQs
Q1: I would like to be sure of the quality of the translation before requesting your services. Is that possible?
Sample translation
We can provide you with sample translations upon request.
It is also possible to provide a partial translation of an excerpt of a document which you require at no charge (within the range of a certain number of words/characters).
Translators’ profiles
We can provide the profile of the translator assigned to the translation upon request (areas of specialization, experience in translation)
Q2: If the translation requires correction after delivery, do you provide this service at no extra charge?
If a translation requires correction after it is presented to the client, our office will address the issue promptly and without further charge. Any editing due to changes or additions to the text by the client will incur additional charges.
Feedback from clients is always helpful as a future reference. For long-term projects, we generally prepare a database of past translations and compile glossaries for future translations.
Q3: How do you charge for a translation?
Charges are based on the number of words or characters in the text as well as the following factors:
Additional charges
Additional charges apply when:
The degree of difficulty of the text is high (generally 5 to 10% increase)
|
| The work is urgent (1.5 to 2 times normal charges for translations needed the same day or the following day) |
| There are special layout requirements (diagrams, PowerPoint, etc.) |
Discounts
We provide discounts for large-volume orders and long-term projects.
We also provide discounts to clients who are frequent users of our services.
Q4: Do you have difficulties in answering requests from countries apart from Singapore?
In almost all cases, clients who are in an environment where the internet is available can take advantage of our services. We receive almost all original texts and deliver almost all translations via e-mail. When a file is very large, we receive the order and deliver the finished work via FTP.
Please feel free to e-mail or telephone us with your enquiries. In our office we have English, Japanese and Chinese speaking staff. If you prefer to communicate by e-mail, your enquiry will be answered promptly.
As a business based in Singapore, Synergy Focus offers services at rates that are relatively lower than services in the United States, Europe or Japan. Clients in Japan have been taking advantage of our reasonably priced services for some time.
Q5: Could you please tell me about your confidentiality policy?
We treat data entrusted to us by clients with the utmost care to ensure that it is safeguarded against leaking or unauthorized use. All of our translators and external partners individually sign wholly binding non-disclosure agreements.
Synergy Focus is also willing to enter into separate confidentiality agreements at the request of a client prior to receiving data.
